MerriwoodBack to clients help
Every text and email you'll get
Every automatic text and email Merriwood sends you about your bookings, when it comes and what it looks like. The examples use made up names and places.
Booking and your agreement
We've received your booking
Straight after you send a booking. New clients also get a link to choose a password.
We've received your booking. Our team will call you within 2 working hours.
Review and sign your agreement
When the office sends your agreement. The link works for 30 days.
Review and sign your agreement with Merriwood. [Review and sign]
Your agreement is signed
When you sign.
Your agreement with Merriwood is signed. Your copy is attached.
Your visits
Your staff have arrived
When each worker clocks in, if your agency has switched arrival messages on for your visits. Reply STOP to stop the texts, or START to have them back.
Merriwood: Sarah Mitchell clocked in at Mount Pleasant Lane at 7:02am for the 7am to 7:30am shift. Reply STOP to turn off.
Running late
If the worker tells us they're running late before they arrive.
Merriwood: your carer for the 7am visit at Mount Pleasant Lane is running about 15 minutes late. Sorry for the delay, they are on their way.
Yesterday's visits
At about 9am, if the report is on for your booking.
Visit report: Mount Pleasant Lane, Saturday 31 October. Who came, when they arrived and left, tasks done, and any notes.
Paying
Your invoice
When the office sends an invoice.
Invoice 1042 from Merriwood, £486.00. How to pay is in the email.