MerriwoodEvery text and email you'll get
Every automatic text and email Merriwood sends you, when it comes and what it looks like. The examples use made up names and places.
Signing up and getting checked
Welcome
Straight after you sign up.
Welcome to Merriwood. Finish your profile, get checked once, then get matched to work.
Your profile is complete
When you tap Finish profile.
Thanks for completing your profile. Our team will now check your documents.
We need a few things
When the office asks for missing items, with reminders after 3 and 7 days if they're still missing.
Merriwood: hi Sarah, we need a few things to finish your profile. Add them here: [link]
Your checks are complete
When the office marks your checks as complete.
Hi Sarah, great news! Your checks with Merriwood are complete.
A document is about to expire
At 9am, once, when a document expires within 30 days.
Hi Sarah, your DBS certificate expires on 12 December. Upload a new copy so you stay ready to work: [link]
Joining the team
You've been selected
When the office selects you for orientation.
Merriwood: good news Sarah, you've been selected for orientation, on Zoom on Saturdays. Please join our team Telegram group, it's required: [link]
Not just yet
If the office can't offer you work yet. A reminder to update your profile comes nearer the date they'll look again.
We can't offer you work just yet. We'll look at your profile again around 1 February.
Sign your worker agreement
After orientation, or when there's a new version to sign.
Merriwood: hi Sarah, please read and sign your worker agreement before your next shift: [link]
Your agreement is signed
When you sign.
Your agreement with Merriwood is signed. Your copy is attached.
Your shifts
You're booked
When the office books you on a shift.
Merriwood: you're booked as Home care worker at N4 A, Mon 2 Nov 7am to 7:30am. Clock in at [link]
Your visits tomorrow
The evening before, if your agency has reminders on. Usually 6pm.
Merriwood: hi Sarah, here are your visits tomorrow, Sunday: 7am N4 A (N4), 5pm N4 A (N4). See them here: [link]
Nothing to reply.
Time to set off
Before your first visit of the day, if your agency has it on. Not sent if you've already clocked in.
Merriwood: time to set off. Your first visit today is 7am N4 A (N4). You have 2 visits today, the last at 5pm.
Your next visit
Straight after you finish a visit.
Merriwood: thanks Sarah, that visit is finished. Next: 5pm N4 A (N4). Open it here: [link]
After your last visit of the day it says that's all for today, and when tomorrow starts.
Taken off a visit
When the office takes you off a visit, swaps you for someone else, or removes the visit. Several visits come in one message.
Merriwood: hi Sarah, the office has taken you off this visit: Mon 2 Nov 7am N4 A (N4). You don't need to go. Your shifts: [link]
Is your availability right?
Sunday evenings from 6pm, if your agency has it on.
Merriwood: Hi Sarah, is your availability for next week still right? Update it here: [link]
The office changed your availability
If the office updates it and chooses to tell you.
The office has updated your availability. Please check it's right: [link]
Pay and jobs
Your pay statement
When the office sends your statement.
Your pay statement for 19 to 25 October.
New job near you
When a job that matches you goes live.
Hi Sarah, new job near you: Cleaner, Hackney, 2 miles away, £13/hr. Apply here: [link] (or reply 1 to apply, STOP to opt out)
Application updates
When you apply, and when your application moves on.
Good news Sarah, you've been shortlisted for Cleaner.
Jobs this week
Mondays at 9am, if you ticked the weekly email.
Sarah, 6 jobs matching you this week.
Replying to a text
- Reply STOP to a text to stop job alerts by text. Texts about your shifts still come, so you don't miss work.
- Reply 1 to a job alert to apply, or 2 for more details.
- Anything else you reply goes to the office, and someone will get back to you.