MerriwoodDemo Made up data. Nothing is sent, and it resets. Switch role
Request Staff
About UsOur ServicesFind a JobFind StaffGuidesHelpRequest StaffSign inRegister for free
Back to workers help

Report a problem

Tell the office straight away if something's wrong at a visit, or you're running late.

Step by step

  1. On the Today screen, tap Report a problem.
  2. Pick what's wrong: Can't get in, Client refused care or service, Running late, Asked to do something not on my list, My co worker isn't here, Client unwell or hurt, Safety or safeguarding concern, or Something else.
  3. For Running late, choose about how late you'll be.
  4. Add more detail in Tell us more if it helps, then tap Send to the office.
  5. If it's urgent, tap Call the office as well.
The Report a problem box listing the kinds of problem
Choose what's wrong and send it to the office.

Good to know

  • If anyone is in danger, call 999 first.
  • The office gets your report straight away by email, phone alert and text.
  • If you report Running late before you clock in, the client is told you're on your way.
Book a call with us